Return & Exchanges

🔄 Returns & Refund Policy – Shop with Confidence

At Afindes, we want you to feel completely confident with every purchase. If something doesn’t meet your expectations, we've made our returns and exchanges process as simple and transparent as possible.

✅ Eligibility for Returns

You can return an item if:

• It is unused, in its original condition, and includes all original packaging.

• You contact us within 30 days of receiving your order.

• You provide proof of purchase, such as your order confirmation or invoice.

❌ Items Not Eligible for Return

The following items cannot be returned:

• Final sale items

• Opened or used personal care products

• Custom or made-to-order products

🔁 Exchanges

If you’ve received a wrong, damaged, or defective item, please get in touch with us within 7 days of receiving your order. We’ll be happy to arrange:

• A replacement item

• A full refund

To speed up the process, please include photos of the item and its packaging.

💰 Refunds

Once we receive and inspect your returned item:

• Approved returns will be refunded to your original payment method.

• Refunds typically take 5–10 business days to process.

Please note that shipping fees are non-refundable, unless we made an error with your order.

📦 Return Shipping Costs

In most cases, return shipping is the customer’s responsibility unless the return is due to an error on our part (e.g., receiving the wrong or defective item). We recommend using a trackable shipping service to ensure the safe return of your product.

💬 Need Help?

If you have any questions about returns, exchanges, or refunds, our customer support team is ready to assist you. Simply email us at pay@afindes.com, and we’ll be happy to help!

At Afindes, we’re committed to making your returns and refund process as smooth and hassle-free as possible so you can shop with peace of mind.